Shipping Policy

At SufyQuens, operated by SUFY TRENDS, we are committed to delivering your orders safely and on time. Please read our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During peak seasons, festivals, or promotional sales, processing and delivery times may be slightly longer.

Delivery Time

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the courier partner and destination.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.
Any free shipping offers will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you will receive a tracking ID via email, SMS, or WhatsApp (where available). You can use this tracking number to monitor your shipment.

Delivery Attempts

Our courier partners generally make multiple delivery attempts. If the order cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. SufyQuens is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with your order number and clear photos of the product and package. We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, unexpected circumstances such as weather conditions, transportation disruptions, natural disasters, or courier delays may affect delivery schedules. We appreciate your patience in such situations.

Contact Us

If you have any questions regarding shipping, please contact us:

Business Name: SUFY TRENDS
Brand: SufyQuens
Email: trendsufy@gmail.com
Phone: +91 6291187603

We are committed to providing a smooth and reliable shopping experience for all our customers.