Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the terms and conditions under which orders are processed, shipped, and delivered by SUFY TRENDS. By placing an order through our website, you agree to comply with the terms stated below. We strongly advise all customers to read this policy carefully before making a purchase.

ORDER PROCESSING TIME

All orders are subject to verification, payment authorization, and processing before shipment.

• Orders are typically processed within 2 to 4 business days from the date of purchase.
• Business days do not include weekends or public holidays.
• Orders placed will begin processing on the following business day.
• During peak seasons, promotional events, or periods of high demand, processing time may be extended without prior notice.

We reserve the right to cancel or delay any order for any reason, including but not limited to suspected fraud, stock shortages, or discrepancies in billing information.

 SHIPPING METHODS & DELIVERY TIMEFRAMES

Shipping times are estimated and not guaranteed. Once an order is shipped, the delivery timeframe will depend on the destination and the selected shipping method:

• Standard Shipping: Estimated delivery in 5–10 business days.
• Express Shipping (if available): Estimated delivery in 2–5 business days.
• International Shipping (if applicable): Delivery may take up to 15–25 business days, subject to customs clearance and local postal services.

We are not responsible for any delays caused by shipping carriers, customs processes, weather conditions, or other uncontrollable factors.

SHIPPING CONFIRMATION & TRACKING INFORMATION

Once your order has been shipped, you will receive a confirmation email that includes your tracking number and a link to track your package. It is your responsibility to monitor the tracking information and ensure someone is available to receive the parcel upon delivery.

SHIPPING DESTINATIONS

We currently ship to [INDIA].

We do not ship to P.O. Boxes, APO/FPO addresses, or any country/region under trade embargo or restriction by applicable law.

If you place an order with an invalid or unserviceable shipping address, we reserve the right to cancel your order or delay shipping until a valid address is provided.

SHIPPING FEES

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

• Shipping charges are non-refundable under any circumstances, including delays or non-delivery caused by the customer.
• Any applicable import duties, taxes, and brokerage fees for international shipments are the sole responsibility of the customer and must be paid upon delivery

FAILED DELIVERIES & RETURNED PACKAGES

If delivery fails due to an incorrect address, customer unavailability, refusal to accept the parcel, or any reason outside of our control:

• The order may be returned to us by the shipping carrier.
• You will be responsible for any re-shipping fees, return-to-sender charges, or additional costs incurred.
• If you choose not to have the package reshipped, a refund may be issued for the product only, excluding original shipping charges, and only if the item is received back in resalable condition.

LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the shipping carrier, we are no longer liable for the item. We are not responsible for packages that are lost, stolen, or misplaced after delivery confirmation.
If you believe your package is missing, it is your responsibility to:

• Contact the carrier immediately to initiate a claim.
• Report the issue to your local authorities, if necessary.
• Notify us with the case number so we can assist where possible.

DAMAGED OR DEFECTIVE DELIVERIES

If you receive a package that is damaged or contains defective items:

• Contact us within  24 hours of delivery with clear photographs of the damage and packaging.
• Do not dispose of the packaging or item until instructed, as they may be required for carrier claims.

We reserve the right to deny replacement or refund requests if supporting evidence is not provided in a timely manner or if the issue arises from customer misuse.

FORCE MAJEURE

We shall not be held responsible for delays or failure to deliver due to acts of God, war, terrorism, natural disasters, strikes, pandemics, courier issues, governmental actions, or other unforeseeable events beyond our reasonable control.

CONTACT US

For any questions or concerns regarding shipping and delivery, you may reach out through our Contact Us form on the website. All inquiries will be addressed in the order they are received, typically within 2 business days.